Role: ServiceNow SAM Implementation

Location: Bangalore/Pune

Exp: 7-12 Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. ServiceNow SAM / SAM Pro implementation expertise – Hands-on experience in software models, entitlements, normalization, reclamation, and reconciliation to establish accurate compliance positions.

2. Strong software licensing knowledge – Solid understanding of license metrics, contracts, compliance concepts, and audit-readiness practices across major software publishers.

3. ServiceNow scripting and automation capability – Proficiency in JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, Flow Designer, and IntegrationHub for scalable platform automation.

4. Integration and data-source experience – Experience integrating SCCM, Intune, JAMF, Flexera, procurement/ERP systems, and CMDB/ITAM data sources with ServiceNow using REST/SOAP and platform best practices.

5. Reporting, compliance, and optimization focus – Ability to create dashboards, compliance reports, and audit evidence packs while identifying optimization opportunities and cost savings.

Positive-to-Have

1. ServiceNow certifications – CSA is preferred,



and CIS-SAM is a strong advantage for candidates expected to contribute to mature SAM implementations.

2. ITIL Foundation knowledge – Good understanding of IT service management concepts helps align SAM processes with broader operational workflows.

3. Agile / Scrum delivery experience – Prior experience in Agile teams is beneficial for iterative development, testing, documentation, and production support.

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Role descriptions / Expectations from the Role

1Configure and customize ServiceNow SAM / SAM Pro to support end-to-end software asset lifecycle management and license compliance.

2 Implement and optimize normalization, software models, entitlements, and reconciliation processes to maintain accurate compliance positions.

3Build and maintain integrations with inventory, discovery, procurement, contract, and CMDB/ITAM systems, including monitoring and error handling.

4Develop dashboards, compliance reports, and audit evidence packs, and support stakeholders during internal and external audits.

5Drive automation for reclamation, renewal workflows, and policy-based controls while providing production support, defect fixes, and documentation.

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