Job Overview:

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team across Chennai, Bangalore, Mumbai, and Hyderabad.

The ideal candidate should have valuable communication skills, a customer-oriented approach, and the ability to handle customer queries and concerns professionally. The role involves interacting with customers, understanding their requirements, providing appropriate solutions, and ensuring a positive customer experience.

Key Requirements:

- Experience with ticketing tools (Freshdesk or similar).
- Good experience in handling customer calls and emails.
- Chat support experience is an added advantage.
- Excellent communication skills in English and Hindi.
- Strong customer service and problem-solving skills.
- Ability to multitask and work with different teams.
- Good knowledge of MS Excel.





Roles & Responsibilities:

- Handle customer queries through calls, emails, and online meetings.
- Log, track, and resolve customer tickets within the defined timelines.
- Provide installation, configuration, and troubleshooting support for devices and applications.
- Identify hardware and software issues and escalate when required.
- Conduct customer training sessions and product demonstrations.
- Follow up with customers to ensure timely issue resolution.
- Maintain records of customer interactions and service requests.
- Coordinate with internal teams to resolve customer concerns.
- Prepare reports and analyze customer data using MS Excel.

📌 Customer Support Executive (Bengaluru)
🏢 Nukkad Shops
📍 Bengaluru