We are looking for a seasoned Design Lead to lead and streamline design functions across our Experience Centres. This role sits at the intersection of design excellence, operations, and customer experience, ensuring high-quality, efficient, and scalable design delivery.
Your Key Responsibilities:
Design Operations Management
• Oversee end-to-end design lifecycle from customer brief to final design delivery
• Standardize design workflows across multiple experience centres
• Ensure consistency in design quality, creativity, and practicality
Multi-Centre Design Governance
• Manage design teams across multiple locations
• Implement and monitor design SOPs, templates, and best practices
• Ensure alignment of all centres with brand and design standards
Team Leadership & Capability Building
• Lead, mentor, and manage large design teams (50–100+ designers)
• Hire and onboard top design talent
• Drive continuous training and upskilling programs
Process & Efficiency Optimization
• Improve design turnaround time (TAT) without compromising quality
• Streamline coordination between:
o Design
o Sales
o Execution teams
• Reduce rework and increase first-time-right designs
Performance & Metrics
• Track and improve:
o Design-to-sales conversion rates
o Customer satisfaction (CSAT)
o Design approval timelines
• Use data and feedback to continuously refine processes
Customer Experience & Conversion
• Ensure designs are:
o Customer-centric
o Functional and feasible
o Aligned with budget expectations
• Partner with sales teams to improve conversion through design storytelling
Cross-Functional Collaboration
• Work closely with:
o Operations
o Sales
o Execution / Project teams
• Ensure seamless transition from design → execution