Job Description – Key Account Manager

Position: Key Account Manager (KAM)
Department: Sales / E-Commerce
Location: Gurugram
Industry: Footwear / Fashion / E-Commerce
Reporting To: Business Head / Sales Head
Mode: WFO | Full-time

Job Summary:
We are looking for an experienced Key Account Manager (KAM) to manage and grow key
e-commerce accounts, primarily Nykaa and Myntra.
The candidate will be responsible for account management, revenue growth, sales planning,
inventory availability, product listing, promotions, commercial coordination, and maintaining
strong relationships with account/category managers.

Key Responsibilities:
Key Account Management
● Manage the day-to-day business and relationship with Nykaa and Myntra.
● Act as the primary point of contact for assigned accounts.
● Build and maintain strong relationships with buyers, category managers, and account
managers, and other key stakeholders.
● Understand account requirements, business plans, commercial terms, and growth
opportunities.
● Conduct regular account reviews and share performance updates with management.
Sales & Revenue Growth
● Achieve monthly, quarterly, and annual sales targets for Nykaa and Myntra.
● Prepare account-wise sales plans and strategies to drive revenue growth.
● Monitor sales, GMV/revenue, sell-through, margins, a
Inventory & Order Management
● Monitor inventory levels and product availability across Nykaa and Myntra.
● Coordinate with warehouse and operations teams for timely replenishment.
● Ensure availability of fast-moving products and minimize stock-outs.
● Track purchase orders, sales orders, returns, cancellations, and fulfillment.
● Coordinate with internal teams to ensure smooth and timely order execution.
Marketplace Management

● Monitor product listings, pricing, stock availability, product content, images, and visibility.
● Coordinate with internal teams to ensure accurate product information and catalogue
updates.
● Monitor product performance,



ratings, reviews, and customer feedback.
● Track competitor pricing, product assortment, promotions, and market trends.
● Identify opportunities to improve product visibility and online sales.
Commercial & Operational Coordination
● Coordinate with Finance regarding invoices, payments, claims, credit notes, and
outstanding amounts.
● Monitor commercial terms, discounts, margins, and promotional investments.
● Follow up on account-related issues and ensure timely resolution.
● Coordinate with Sales, Finance, Warehouse, Marketing, Catalogue, and Operations
teams.
Business Development
● Identify opportunities to increase the business within Nykaa and Myntra.
● Expand product categories and SKU presence across the platforms.
● Identify new business opportunities and potential strategic accounts.
● Build long-term relationships with key account stakeholders.
● Prepare account plans and business proposals as required.

Key Performance Indicators (KPIs)
● Achievement of Nykaa and Myntra sales/revenue targets.
● Account-wise growth and profitability.
● GMV/revenue and sell-through.
● New SKU/product onboarding.
● Inventory availability and stock-out reduction.
● Product visibility and listing quality.
● Promotional campaign performance.
● Order fulfillment and operational efficiency.
● Account relationship management.

Candidate Profile:
● Experience: 3+ years in key account management, e-commerce, and marketplaces
Management, Modern Trade, or Retail Sales.
● Prior experience handling Nykaa and/or Myntra is strongly preferred.
● Experience in footwear, fashion, apparel, lifestyle, beauty, FMCG, or consumer
Products will be an advantage.
● Strong understanding of e-commerce marketplace operations.
● Solid analytical, negotiation, and relationship-management skills.

● Good knowledge of sales reports, Excel, and marketplace data.
● Strong communication and stakeholder-management skills.
● Ability to work with multiple internal teams and meet sales targets.

📌 Key Accounts Manager (Leading Global Footwear Brand) (Gurugram)
🏢 Growqai
📍 Gurugram