We are seeking a detail-oriented skilled to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.
Key Responsibilities & Outcomes
- Operations & Compliance:
- Ensure 100% adherence to operational processes, SOPs, and hygiene standards
Performance Management:
- Track operational metrics and KPIs; identify gaps and drive timely corrective actions
Customer Experience:
- Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality
Stakeholder Coordination:
- Manage relationships with internal teams, clients, and vendors for seamless execution
Audit Excellence:
- Ensure hostel audit scores consistently exceed 90% through strong on-ground control
Initiatives & Projects:
- Support and execute initiatives to improve efficiency, engagement, and business outcomes
Community Engagement:
- Drive participation in community initiatives to enhance campus experience
Data & Reporting:
- Maintain accurate data tracking and reporting to support decision-making
Eligibility & Skills
- Bachelor’s degree in Business Administration, Operations, or related field
- Prior experience in operations coordination or similar role preferred