- Own end-to-end customer deployments across cloud, BYOC, air-gapped, and data-center environments
- Deploy and operate production environments using Kubernetes, Helm, and Terraform
- Troubleshoot complex Kubernetes, networking, infrastructure, application, and deployment issues
- Build and maintain observability, monitoring, alerting, and reliability
- Handle customer escalations and drive issues to resolution with a "fix first, optimize later" mindset
- Automate deployment and operational workflows
- Work closely with Engineering, Product, and Customer teams to resolve production challenges
- Participate in on-call and shift rotations, including critical customer escalations outside standard working hours