Please find below the Job Description for the Technical Services role – PAN India. Currently, we have an urgent requirement for Bangalore, and I request you to prioritize this position and work on it this week with the objective of closing the position at the earliest. Key Requirements – Bangalore Experience: 3+ years of experience in Technical Services. Education: Civil Engineering qualification is mandatory – Diploma or B.Tech in Civil Engineering. Industry Experience: Candidates with Tile Adhesive / Construction Chemicals experience will be preferred. Language: For the Bangalore requirement, the candidate must be proficient in Kannada. CTC Budget: Up to 7–8 LPA maximum. Candidates should have good technical knowledge along with strong customer-handling and communication skills. Role Description 1. Technical Support & Influencer Engagement Drive the Technical Support agenda of the organization and ensure effective execution within the assigned business vertical. Ensure participation in influencer activities as per defined targets, Business Plans, and AOP. Monitor feedback from influencer activities and implement improvements to enhance customer satisfaction. Coordinate on-ground monitoring of Training, CRM, and Loyalty Programs for influencers, including masons, contractors, painters, architects, and engineers. Manage and support applicators to ensure proper product application and technical understanding. Maintain regular interaction with premium channel partners, retailers, and influencers to create product awareness and educate them on products and services. Organize product awareness meets, technical seminars, and conferences for contractors, builders, architects, engineers, painters,



and other key influencers. Provide technical assistance to customers and end users and support the resolution of customer complaints and inquiries through defined processes. Provide feedback on product quality and consistency and conduct periodic blind product testing through in-market panels. Conduct technical and product training for internal teams, customers, applicators, and end users to enhance skilled and technical capabilities. Support the Marketing team in achieving performance targets through customer visits and product promotion activities. 2. Market Understanding & Competition Tracking Monitor and track competitor activities, products, pricing, and promotional schemes in the assigned market. Capture and report information on competitor activities and market developments. Liaise with Government departments for obtaining and renewing approvals for Walplast Homesure products. 3. Customer Orientation & Development Maintain a customer-centric technical assistance process, including technical support and activities at dealer counters. Participate in customer-focused marketing and engagement initiatives. Gather customer feedback and insights through regular interactions and market visits. Identify customer needs and provide appropriate technical solutions and assistance. 4.



Business Development Participate in marketing engagements and programs aimed at end users to promote the organization's products and solutions. Work closely with the Sales team to identify and develop untapped markets and business opportunities. Build and maintain relationships with professional technical bodies, institutions, architects, engineers, and other relevant stakeholders. Coordinate with Central and State Government departments for necessary product approvals and renewals. Support business growth by strengthening technical relationships with key customers and influencers. 5. Technical Assistance & Operations Management Work closely with Sales and Marketing teams to organize promotional events and technical programs that enhance customer and prospect knowledge of products and systems. Manage and coordinate customer claims related to product quality. Prepare monthly activity plans and strategies for the assigned markets and ensure timely execution. Provide construction-related technical guidance and product application knowledge to end users. Ensure effective implementation and monitoring of technical support activities within the assigned territory. 6. Cross-Functional Coordination Work closely with the Sales team to develop an in-depth understanding of market dynamics, customer requirements, and business opportunities. Coordinate with Quality Control teams/units and Category Managers to monitor product quality, consistency, and customer feedback. Collaborate with Marketing, Sales, Quality, and other functions to achieve business and customer satisfaction objectives. Participate in cross-functional projects and assignments as required.

📌 Sr Executive Technical Services (Bengaluru)
🏢 headsquestcom
📍 Bengaluru