- Conduct Pre-Training System Analysis (PTSA).
- Organize Go-live Teacher training / ClassEdge Product training.
- Conduct CE based pedagogy/ refresher training sessions.
- Product and process training to newly recruited Edge Co-ordinators in schools.
Service support:
- Identify and resolve content related concerns raised by the Teachers, within defined timelines.
- Provide product development inputs to the organisation based on the feedback from School/Teachers.
- Analyse usage reports to plan and implement academic interventions in schools.
Relationship:
- Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
- Organise usage and engagement activities in schools, as required.
- Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.
- Meeting with the school stakeholders /school management, as required.
Revenue:
- Create need for various other products of CE & increased business at schools.
- Identify upsell and cross-sell opportunities, ensure timely contract renewals and payment collection.
- Manage the schools in terms of high collections and low delinquency.
General:
- Update Project portal & other related reports as mandated.
- Manage Edge Coordinators (outsourced staff at school), monitor their performance and provide timely feedback.
- Ensure adherence/ compliance to the listed policies and processes.