Roles and Responsibilities

- Customer Support
- Handle customer calls, WhatsApp messages, and support requests.
- Understand customer issues and provide appropriate solutions.
- Guide customers step-by-step in using the software.
- Software Support
- Resolve basic software, billing, printing, and configuration-related issues.
- Assist customers with GST, invoice, reports, and other software functions.
- Identify technical issues and escalate them to the technical team when required.
- Customer Follow-up
- Follow up with customers regarding unresolved issues.
- Maintain proper records of customer complaints and their resolution status.
- Ensure customer issues are closed within the expected time.
- Installation & Training
- Assist with software installation and basic setup.
- Provide training to customers on software features and modules.




- Help customers understand new updates and features.
- Coordination
- Coordinate with the development/technical team for complex issues.
- Clearly communicate customer requirements and problems to the concerned team.
- Keep customers updated about the status of their requests.
- Documentation
- Maintain support tickets, customer details, and issue history.
- Prepare basic reports related to customer support activities.
- Document frequently occurring problems and their solutions.
- Qualified Customer Handling
- Communicate politely and professionally with customers.
- Handle customer complaints patiently.
- Maintain good customer relationships and provide timely assistance.

📌 Customer Support Executive (Nagpur)
🏢 Habron Information
📍 Nagpur