The Customer Relationship Officer (CRO) is responsible for managing premium customer interactions, ensuring customer satisfaction, and building long-term premium customer relationships. The role involves handling premium customer inquiries, resolving issues, and supporting sales initiatives to enhance customer experience, retention, and business growth.
Key Responsibilities
* Handle customer inquiries and support requests via phone call.
* Build and maintain solid relationships with existing and potential customers.
* Provide accurate information regarding company products and services.
* Resolve customer complaints efficiently and escalate issues when necessary.
* Follow up with customers to ensure satisfaction and encourage repeat business.
* Achieve assigned sales targets and performance objectives.
* Schedule appointments and coordinate with stores or service centres.
* Maintain customer records and update relevant information in the system.
* Ensure a positive customer experience throughout the customer journey.
📌 Customer Relationship Officer (Bengaluru)
🏢 IFIX India
📍 Bengaluru
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