Job SummaryWe are looking for a professional Client Relationship Manager to manage client communication, follow-ups, coordination and support ATS-friendly CV preparation for international career opportunities.
- Key ResponsibilitiesHandle client communication through calls, WhatsApp and email.
- Understand client requirements and explain relevant services.
- Coordinate with the CV/resume team for client requirements.
- Understand ATS (Applicant Tracking System) requirements and ensure CVs are structured with relevant keywords and job-specific information.
- Analyse Job Descriptions (JDs) and identify relevant skills and keywords.
- Coordinate CV revisions based on client requirements and target job roles.
- Follow up with clients for documents, information, approvals and payments.
- Maintain accurate client records and follow-up reports.
- Handle client queries and resolve concerns professionally.
- Support lead conversion and achieve assigned targets.
- Required SkillsExcellent English communication and interpersonal skills.
- Strong client-handling and follow-up skills.
- Good knowledge of ATS-friendly CV/resume formatting and keyword optimisation.
- Ability to understand and analyse Job Descriptions.
- Good knowledge of MS Word and Google Docs.
- Familiarity with ChatGPT, Claude or other AI tools.
- Strong attention to detail and proofreading skills.
- Ability to manage multiple clients and deadlines.
Preferred QualificationGraduate in any discipline. MBA/Management/English/Marketing candidates preferred. Experience in client servicing, CV/resume writing, immigration or consultancy will be an advantage.
Practical TestShortlisted candidates may be assessed on client communication, JD analysis, ATS-based CV preparation, follow-up and query handling.
6-Month Employment CommitmentThe selected candidate will be required to complete an initial 6-month employment commitment (bond) from the date of joining.