Key Responsibilities:

1. Outlet Operations

- Manage and monitor day-to-day operations of outlet.
- Ensure smooth opening, closing, and shift operations as per SOPs.
- Drive operational efficiency and ensure consistent implementation of brand standards.
- Conduct regular outlet visits and identify operational gaps.
- Ensure compliance with company policies, SOPs, checklists, and operational processes.

2. Sales & Business

- PerformanceDrive outlet sales, revenue growth, and achievement of business targets.
- Monitor daily, weekly, and monthly sales performance.
- Analyse key business metrics such as ATV, UPT, footfall, conversion, sales mix, and productivity.
- Identify opportunities to improve sales and customer retention.
- Develop and execute local store-level sales initiatives in coordination with the marketing team.

3. P&L; & Cost Control

- Monitor outlet-level P&L; and ensure profitability.
- Control food cost, beverage cost, manpower cost, wastage, utilities, and other operating expenses.
- Track and reduce operational leakages and unnecessary expenses.
- Ensure optimum manpower deployment based on business volume.
- Monitor budget versus actual performance and take corrective actions.

4. Product Quality

- Ensure consistency in beverages, food, and other products across outlets.
- Maintain prescribed recipes, portion sizes, presentation, and preparation standards.
- Ensure proper machine handling, calibration, cleaning, and preventive maintenance of equipment.
- Coordinate with the central kitchen, procurement, and supply chain teams for product availability and quality.

5.



Customer Experience

- Ensure high standards of customer service and hospitality.
- Monitor customer feedback, complaints, online reviews, and service quality.
- Resolve customer complaints promptly and ensure corrective actions.
- Drive customer experience initiatives to improve repeat visits and brand loyalty.

6. People Management

- Lead, coach, and develop managers, Shift Managers & team members.
- Ensure adequate manpower availability across outlets.
- Work closely with HR for recruitment, onboarding, training, and retention.
- Conduct regular performance reviews and provide feedback to the team.
- Identify high-potential employees and develop internal talent.
- Maintain discipline, grooming, attendance, and service standards.

7. Training & Development

- Ensure effective induction and operational training for recent employees.
- Conduct regular training on:
- Customer service
- Hygiene and food safety
- SOP adherence
- Upselling and suggestive selling
- POS and cash handling
- Ensure training effectiveness through regular audits and assessments.

8. Inventory & Supply Chain

- Monitor inventory levels and ensure availability of food ingredients, packaging, and consumables.




- Control stock variance, wastage, expiry, and pilferage.
- Ensure proper receiving, storage, FIFO/FEFO, and stock rotation.
- Coordinate with procurement and supply chain teams for timely replenishment.
- Monitor inventory audits and take corrective actions for variances.

9. Food Safety, Hygiene & Compliance

- Ensure compliance with FSSAI and applicable statutory requirements.
- Maintain high standards of food safety, hygiene, sanitation, and personal grooming.
- Conduct regular operational and hygiene audits.
- Ensure proper pest control, cleaning schedules, temperature controls, and documentation.
- Ensure all licenses, certificates, and mandatory records are maintained at outlets.

10. Maintenance & Asset Management

- Ensure proper functioning and maintenance of machines, kitchen equipment, POS systems, refrigeration, HVAC, and other assets.
- Coordinate with the maintenance team for preventive and breakdown maintenance.
- Minimise equipment downtime and operational disruption.
- Ensure proper care and utilisation of company assets.
- Key Performance Indicators (KPIs)Outlet Sales & Revenue Growth
- Same Store Sales Growth (SSSG)
- Outlet EBITDA / Profitability
- Average Transaction Value (ATV)
- Customer Footfall & Conversion
- Food & Beverage Cost %
- Manpower Cost %
- Wastage & Stock Variance
- Customer Satisfaction / Complaint Resolution
- Audit & Hygiene Scores
- Employee Productivity & Retention
- Training Compliance
- SOP Compliance
- Outlet Availability / Operational Uptime

📌 Operations Manager (Vadodara)
🏢 HRPL
📍 Vadodara