- Key ResponsibilitiesHandle customer inquiries through inbound and outbound calls, emails, or chat.
- Provide accurate information about products, services, policies, and procedures.
- Understand customer concerns and offer appropriate solutions.
- Resolve customer complaints and queries in a professional and timely manner.
- Maintain a polite, skilled, and customer-friendly approach during interactions.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Escalate complex issues to the appropriate department whenever required.
- Maintain accurate customer records and update interaction details in the system.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Ensure a high level of customer satisfaction through effective communication.
- Adhere to company policies, process guidelines, and quality standards.
- Maintain proper documentation of customer interactions and resolutions.

📌 Customer Care Executive (Bengaluru)
🏢 VICTA EARLYJOBS TECHNOLOGIES PRIVATE
📍 Bengaluru