The Payment Follow-up Executive will be responsible for ensuring timely collection of outstanding payments from customers, maintaining accurate payment records, and coordinating with the accounts and sales teams to resolve billing-related issues.
Key Responsibilities:
- Follow up with customers for pending and overdue payments through calls, emails, and messages.
- Share invoices, account statements, and payment reminders with customers
- Enter &Update; Customer Payment Records in Accounting Software( Zoho Books)
- Coordinate with the accounts team for receipt entry and reconciliation.
- Resolve customer queries related to invoices, credit notes, or payment discrepancies.
- Ensure compliance with company credit policy and payment terms.
- Prepare daily / weekly follow-up status reports.
Qualifications & Skills:
- Graduation in Commerce (B.Com preferred)
- 2-5 years of experience in payment follow-up, accounts receivable, or a similar role
- Ability to handle follow-ups politely and professionally
- Basic knowledge of accounting and billing processes
- Solid follow-up and time-management skills