About Us : TalkToo, a brand of Ishvion Tech Private Limited, is an emotional wellness platform connecting people with trained listeners for supportive, empathetic conversations. We're building a caring, non-judgmental space where people can be heard.
Role Overview : As a Listener at TalkToo, you'll provide empathetic, non-clinical emotional support to users seeking someone to talk to. This is not a therapy or clinical counseling role — it's about active listening, presence, and creating a safe space for people to express themselves.
Key Responsibilities
- Conduct one-on-one listening sessions with users via call/chat, offering empathetic, non-judgmental support
- Apply active listening techniques learned during training to help users feel heard and understood
- Maintain professionalism, confidentiality, and emotional boundaries in every interaction
- Meet performance KPIs related to session quality, user satisfaction, and consistency
- Participate in regular performance review meetings and act on feedback
- Escalate any concerning conversations (e.g., signs of crisis) per TalkToo's escalation protocol
- Complete mandatory first-level training in empathetic listening (SOP-based) before going live
- Maintain accurate session logs/records as required
Requirements
- Strong active listening and communication skills
- High emotional intelligence and empathy
- Patience and the ability to stay calm and non-reactive during difficult conversations
- Reliable, punctual, and comfortable with a KPI-driven, review-based work structure
- Prior experience in counseling, psychology, HR, customer support, or related fields is a plus (not mandatory)
- Comfortable with remote/digital tools for scheduling and reporting
What We Offer
- Structured onboarding and training in empathetic listening
- Versatile working hours (if applicable)
- Growth opportunities within a fast-scaling wellness platform
- Supportive team culture with regular feedback and coaching
📌 Telecaller (India)
🏢 Ishvion Tech Private
📍 India
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