? Job RoleWe are looking for a confident, customer-focused and communication-oriented Customer Relationship Manager to build strong relationships with clients, understand their needs, and ensure excellent customer satisfaction.
- ? Key Responsibilities? Build and maintain strong relationships with existing and new customers.
- ? Communicate with customers through calls, messages, emails and meetings.
- ? Understand customer requirements and provide suitable solutions.
- ? Ensure high levels of customer satisfaction and service quality.
- ? Handle customer queries, feedback and complaints professionally.
- ? Maintain customer records and regularly update CRM databases.
- ? Follow up with customers and identify business opportunities.
- ? Coordinate with sales and other teams to resolve customer issues.
- ? Support customer retention and business growth.
- ? Prepare regular reports related to customer interactions and follow-ups.
- ? EligibilityGraduate / Post-Graduate preferred.
- ? Good communication and interpersonal skills.
- ? Basic computer and MS Office/CRM knowledge.
- ? Freshers and experienced candidates can apply.