As a Collection Executive, you will be responsible for contacting customers regarding overdue payments, following up on outstanding accounts, and ensuring timely collections. You will handle customer queries, negotiate payment arrangements, and maintain positive customer relationships while achieving collection targets.
Key Responsibilities:
- Contact customers through field visits regarding pending payments and overdue accounts.
- Follow up regularly to ensure timely payment collections.
- Negotiate payment plans based on customer situations.
- Maintain accurate records of customer interactions and payment updates.
- Handle customer queries and resolve payment-related issues.
- Ensure compliance with company policies and collection procedures.
- Achieve monthly collection targets and performance goals.