We are looking for a motivated and customer-focused Customer Care Executive to handle customer inquiries, resolve complaints, and provide accurate information about products and services. The ideal candidate should have excellent communication skills and a positive attitude.
? Key Responsibilities
- Handle inbound and outbound patient calls
- Provide information about Ayurvedic treatments, therapies, and consultation process
- Schedule and confirm doctor appointments
- Guide patients regarding treatment packages and hospital services
- Maintain patient data in hospital management/CRM system
- Follow up with patients for feedback and treatment updates
- Coordinate with doctors and internal departments for smooth service
- Ensure high patient satisfaction and service quality
? Required Skills
- Excellent communication skills (Hindi & English preferred)
- Empathy and patient-handling skills
- Basic computer knowledge (MS Office, CRM, hospital software)
- Ability to handle sensitive health-related information
- Target-oriented and positive attitude
? Required Skills
- Good verbal and written communication skills
- Active listening and problem-solving skills
- Basic computer knowledge (MS Office, CRM tools)
- Must have Positive typing speed
- Ability to work in shifts
- Patience and customer-focused approach
? Qualifications
- Minimum Graduate
- Min 1 year of experienced candidates can apply
? Experience
- 1-2 years in customer service/call centre preferred
? Salary
- As per company standards (based on experience and performance)