We are looking for a Customer Care Executive to handle calls and enquiries related to diagnostic laboratory services.
Key Responsibilities:
- Handle inbound and outbound calls related to diagnostic tests and laboratory services.
- Explain lab tests, test procedures, preparation requirements and precautions to customers.
- Provide information about test availability, pricing, bookings and appointments.
- Follow up with leads received through WhatsApp, calls and marketing campaigns.
- Schedule and coordinate diagnostic test appointments.
- Coordinate with the laboratory team for customer requirements and bookings.
- Maintain accurate customer and lead details.
- Follow up with customers regarding appointments and diagnostic services.
Mandatory Requirements:
- Prior experience in Diagnostic Labs is mandatory.
- Must have knowledge of laboratory test procedures and their precautions.
- Should have knowledge of commonly performed diagnostic laboratory tests.
- Valuable communication and customer-handling skills.
- Should be able to clearly explain test-related information to customers.
- Experience handling diagnostic-related calls and enquiries is preferred.
Candidates without prior Diagnostic Lab experience will not be considered.