Company Name: Solarrun

Department: Telecalling / Quality

Job Title: Quality Analyst – Telecalling

Location: Ekkaduthangal, Chennai

Experience: 1–3 Years

Deepika HR

Email: [email protected]

Ph: (phone hidden)

Job SummaryWe are looking for a Call Audit Executive to monitor and evaluate telecalling executives' calls. The role involves checking call quality, communication, customer handling, script adherence, lead follow-up, and overall performance to ensure the telecalling team follows company standards.

- Key ResponsibilitiesMonitor and audit telecalling calls on a daily basis.
- Evaluate calls based on communication, customer handling, pitch, and script adherence.
- Check whether telecallers provide accurate information to customers.
- Identify mistakes, missed opportunities, and process deviations.
- Maintain daily and monthly call audit reports.
- Provide feedback to telecallers and Team Leaders.
- Track repeated mistakes and recommend corrective actions.
- Check whether proper follow-ups are made with leads.




- Escalate serious issues or customer complaints to the concerned manager.
- Ensure telecalling executives follow company policies and processes.
- Coordinate with Team Leaders to improve call quality and conversion performance.
- Required SkillsExcellent listening and communication skills.
- Robust observation and analytical skills.
- Good knowledge of telecalling processes.
- Ability to identify gaps in sales/customer conversations.
- Attention to detail.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to give constructive feedback.
- Good understanding of customer handling and sales techniques.
- QualificationAny Graduate / Diploma.
- Experience in Telecalling, Call Auditing, BPO, Customer Service, or Sales is preferred.
- Key Performance Indicators (KPIs)Number of calls audited per day.
- Accuracy of call audits.
- Call quality score.
- Script and process adherence.
- Follow-up quality.
- Reduction in recurring call errors.
- Timely submission of audit reports.

📌 Quality Analyst – Telecalling (Chennai)
🏢 Solarrun Energies Private
📍 Chennai