A Telecaller is responsible for contacting prospective students, understanding their requirements, providing relevant information, handling queries, and following up with interested leads to achieve the assigned targets.
Key Responsibilities
- Make outbound calls to prospective leads.
- Understand the student requirements and interests.
- Provide accurate information about available courses.
- Handle queries and resolve basic concerns professionally.
- Follow up regularly with interested leads.
- Maintain proper records of calls and follow-ups.
- Convert interested leads into admissions where applicable.
- Achieve daily/weekly/monthly calling and conversion targets.
- Coordinate with the counselling/sales team when required.
- Maintain skilled communication with every lead.
- Required SkillsGood communication skills.
- Basic Hindi and English speaking ability.
- Confident and polite personality.
- Good listening and convincing skills.
- Ability to handle objections.
- Comfortable working with targets and follow-ups.