Job Role Software: Technical Support Executive

Key Responsibilities:

· Provide technical support via phone, email, chat, and remote sessions.

· Diagnose, troubleshoot, and resolve software application issues.

· Write and execute SQL queries for data analysis, troubleshooting, and reporting.

· Log and track customer issues using ticketing systems.

· Coordinate with development teams for bug fixes and escalations.

· Conduct product walkthroughs and client training sessions.

· Ensure timely follow-ups and maintain SLA compliance.

Required: Skills & Qualifications

· Robust knowledge of SQL (queries, joins, stored procedures, data validation).

· Excellent verbal and written communication skills.

· Problem-solving mindset and analytical thinking.

Understanding of software applications, databases, and troubleshooting methods.

· Ability to explain technical concepts to non-technical users.

· Familiarity with ticketing tools or CRM systems.

· Bachelor’s degree in Computer Science, IT, or related field.

· Experience in software support, helpdesk, or application support role.

📌 Technical Support Executive/Manager - Software (Mumbai)
🏢 Tecnoviq Consultancy
📍 Mumbai