OpenText Expert / Technical Support & Configuration Specialist

Claidroid — Pune / Thiruvananthapuram, India (Hybrid)

Claidroid Technologies Pvt. Ltd.

Location: Pune / Trivandrum

Work Mode: Hybrid / Project Delivery Model

Experience: 6–8 Years

We’re Hiring: OpenText Expert

Claidroid Technologies Pvt. Ltd. is hiring an experienced OpenText Expert / Technical Support & Configuration Specialist for a strategic enterprise technology engagement with a leading global client.

This role focuses on the implementation, integration, configuration, technical support and ongoing maintenance of OpenText solutions within an HR IT landscape , including integrations with SAP SuccessFactors and SAP HCM .

The opportunity is ideal for professionals with strong hands-on expertise in OpenText Content Server, Extended ECM, HR document management, system configuration, SAP integration, troubleshooting and enterprise application support .

About Claidroid Technologies

Claidroid Technologies Pvt. Ltd. is a global digital transformation and technology services partner built around Cloud, AI, Automation and Enterprise Platforms .

We work with leading enterprises to modernize technology platforms, improve operational efficiency, strengthen governance and deliver high-quality technology solutions.

Role Overview

As an OpenText Expert , you will support the implementation and operation of OpenText solutions used for enterprise HR document management.

You will be responsible for configuring workflows, metadata, permissions and document lifecycle processes , supporting integrations with SAP SuccessFactors and SAP HCM , resolving technical issues, supporting upgrades and ensuring the platform meets security and compliance requirements.

Key Responsibilities

- Support the implementation and deployment of OpenText for HR document management.




- Integrate OpenText solutions with SAP SuccessFactors and SAP HCM .
- Configure workflows, metadata, permissions and document lifecycle management .
- Provide L2 and L3 technical support for OpenText-related issues.
- Analyse technical problems and coordinate with internal teams and external vendors for resolution.
- Manage system updates, patches and enhancements .
- Ensure compliance with enterprise IT security and regulatory requirements.
- Develop technical documentation and user training materials.
- Support end users with technical queries and best practices.
- Collaborate with HR IT teams, business stakeholders and external vendors .
- Ensure appropriate data security, access control and GDPR compliance .

Must-Have Skills

- Strong hands-on experience in OpenText implementation, configuration and support .
- Experience with OpenText Content Server, Extended ECM or similar OpenText modules .
- Understanding of SAP SuccessFactors and SAP HCM .
- Experience or understanding of HR document management integrations .
- Strong technical troubleshooting and problem-solving capabilities.
- Good understanding of workflows, metadata, permissions and document lifecycle management .
- Ability to support enterprise applications in complex environments.
- Strong communication skills and proficiency in English .

The JD specifies 3+ years of hands-on OpenText implementation, configuration and support experience ,



within an overall experience expectation of 6–8 years .

Good-to-Have Skills

- Experience with APIs, Boomi, SAP CPI or other middleware technologies .
- OpenText or SAP-related certifications .
- Experience with cloud-based document management systems .
- Understanding of HR business processes and compliance requirements .

Candidate Profile

We are looking for professionals who combine strong OpenText technical expertise with a good understanding of enterprise HR systems and document management .

Candidates should be comfortable working independently while collaborating with HR IT teams, application teams, business stakeholders and external vendors .

Experience in enterprise environments involving SAP SuccessFactors, SAP HCM and OpenText will be highly relevant.

Why Join Claidroid Technologies?

At Claidroid Technologies , you will work on enterprise digital transformation initiatives for global clients in an environment that values technical excellence, ownership, reliability and continuous improvement .

This role provides solid exposure to OpenText Content Management, Extended ECM, SAP SuccessFactors and SAP HCM integration, HR document management, enterprise application support, configuration, security and compliance .

Work Location

Pune / Trivandrum

Candidates should be open to working from the designated project location as required by the client and project delivery model.

Preferred Qualification

University Graduate Degree preferred.

Key Skills: OpenText | OpenText Content Server | Extended ECM | SAP SuccessFactors | SAP HCM | HR Document Management | Workflow Configuration | Metadata | Access Control | L2/L3 Support | SAP CPI | Boomi | API Integration | GDPR | Enterprise Application Support

📌 OpenText Specialist (Pune)
🏢 Claidroid
📍 Pune