- Excellent spoken and written English communication skills (B1 CEFR level or above)
- Solid customer service orientation
- Mid-level troubleshooting skills
- Ability to identify and resolve technical issues using SOPs and Knowledge Base articles
- Experience supporting users through Chat, Phone, and Email
- Ability to work in a fast-paced support environment
Technical Skills
- Basic troubleshooting experience on:
- Windows
- Mac OS
- Linux
- Chrome OS
- Hardware and software troubleshooting
- User support and issue resolution
- Documentation and ticket management
- Escalation handling and incident management
Roles & Responsibilities
- Provide remote technical support via Phone, Chat, and Email
- Diagnose and resolve hardware, software, and user-related issues
- Follow documented troubleshooting procedures and knowledge articles
- Document issues, resolutions, and troubleshooting steps
- Collaborate with internal teams for escalations and issue resolution
- Support deployment of new processes, SOPs, and system changes
Why Join Movate?
- Work with global customers
- Gain exposure to multiple technologies and operating systems
- Fast-paced learning environment
- Excellent growth opportunities opportunities
Walk in and explore exciting career opportunities with Movate Technologies!