24×7 International Inbound Customer Service For Medical Billing

Process: International Inbound Customer Service

Employment: Full time

Location: Mumbai / Navi Mumbai

Shifts: 24×7 Rotational

Job Description:

We are hiring Customer Service Advisors for international 24×7 inbound customer service campaign. The role involves handling inbound customer interactions, resolving queries professionally, maintaining service quality, and achieving defined productivity, quality and customer-service KPIs while following client SOPs, security and compliance requirements.

Shift Timings (IST):

- Morning: 6:00 AM – 2:00 PM

- Afternoon/Evening: 2:00 PM – 10:00 PM

- Night: 10:00 PM – 6:00 AM

Key Requirements:

- Excellent English communication and customer-handling skills

- Basic computer and typing skills

- Flexibility to work rotational shifts, including night shifts

- Strong problem-solving and communication abilities

- International BPO Inbound/customer-service experience preferred

- Ability to meet defined KPIs and follow SOPs

- Commitment to client confidentiality, security and compliance standards

📌 International BPO Executive (Thane)
🏢 Global Edge
📍 Thane