CRM Executive (Chennai)

CRM Executive (Chennai)

24 Sep
|
Grace Mart Private
|
Chennai

24 Sep

Grace Mart Private

Chennai

Handle incoming and outgoing calls from customers and branches.

Contact customers regarding orders, feedback, complaints and service-related queries.

Follow up with customers and resolve their queries professionally.

Coordinate with store branches and Admin Office for customer requirements.

Maintain customer details, call records and follow-up status in MS Excel/CRM software.

Make regular follow-up calls and update the status.

Handle customer complaints and escalate issues to the concerned department.

Maintain daily call reports and prepare basic MIS reports.

Support the Admin team in day-to-day CRM and backend activities.

Valuable communication and basic MS Excel knowledge required.

Candidates with customer handling / telecalling / CRM experience are preferred.

📌 CRM Executive (Chennai)
🏢 Grace Mart Private
📍 Chennai

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