Designation: IT Support Associate BU: Group Function Location: Pune Experience: 2 to 4 Yrs Shift Details: 6 days a week (Monday to Saturday) Shift Timings: 10:00 AM – 7:00 PM About the Role We are looking for an IT Support Associate to provide first-level technical support across Windows and macOS/Apple systems. The role involves troubleshooting hardware, software, Microsoft 365, Google Workspace, and basic network issues, while supporting user onboarding, IT assets, and day-to-day service desk operations. The ideal candidate should have solid troubleshooting skills, good communication, and a customer-focused approach. Key Responsibilities Provide first-level technical support for Windows and macOS/Apple systems . Troubleshoot hardware, software, email, and basic network-related issues. Configure and troubleshoot Microsoft 365 and Google Workspace accounts. Install, configure, update, and troubleshoot operating systems and business applications. Support user account creation, password resets, access rights, and basic IT administration. Troubleshoot basic LAN, Wi-Fi, IP, DHCP, and DNS connectivity issues. Perform routine system health checks, software updates, and patch management. Log, track, and resolve incidents and service requests through the IT ticketing system.



Escalate unresolved issues to L2/L3 support teams with proper documentation. Support employee onboarding and offboarding, including device allocation and returns. Provide remote support through phone, email, chat, and remote-access tools. Maintain IT asset inventory and relevant support documentation. Follow IT support processes, security guidelines, and defined service-level targets. Required Skills & Qualifications Degree/Diploma in IT, Computer Science, or a related field . Basic knowledge of Windows and macOS operating systems. Familiarity with Microsoft Office/Microsoft 365 applications. Understanding of networking fundamentals such as LAN, Wi-Fi, IP addressing, DHCP, and DNS . Basic knowledge of laptop, desktop, and peripheral hardware troubleshooting. Strong problem-solving and analytical skills. Good verbal and written communication skills. Customer-oriented approach with the ability to work effectively in a team. Ability to learn and adapt to new technologies quickly. Preferred Skills Exposure to Google Workspace administration . Experience with remote support tools. Understanding of ITIL concepts and IT service desk processes .

📌 IT Support Associate (Maharashtra)
🏢 upGrad
📍 Maharashtra