- Ensure adequate legal interventions on the portfolio
- Ensure various critical segments as defined by business are reviewed and performance is driven on them
- Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends
- Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
- Conduct ongoing field visits on critical accounts
• Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines