1. Job Purpose

To manage the complete service centre operations efficiently, ensuring customer satisfaction, workshop productivity, quality of repairs, revenue growth, and effective management of technicians and service staff.

1. Key Responsibilities

Service Centre Operations

- Manage and supervise the day-to-day operations of the Piaggio service centre.

- Ensure smooth vehicle reception, job card opening, repair, inspection, delivery, and billing processes.

- Monitor workshop productivity, technician efficiency, bay utilisation, and service turnaround time.

- Ensure vehicles are delivered within the committed time and with proper quality checks.

- Maintain proper workshop discipline, cleanliness, safety, and 5S standards.

Customer Service

- Handle customer complaints and ensure timely resolution.

- Monitor customer satisfaction and service quality.

- Personally attend to important or escalated customer concerns.

- Ensure proper communication with customers regarding vehicle repairs, estimates, additional work, and delivery time.

- Develop long-term customer relationships and encourage repeat service.

Team Management

- Supervise Service Advisors, Technicians, Service Helpers, and other workshop staff.

- Allocate work to technicians based on workload, skill, and job requirements.

- Monitor attendance, punctuality, discipline, and performance of service employees.

- Conduct regular team meetings and provide guidance and technical/service-related support.

- Identify training requirements and coordinate with management for necessary training.

Workshop Performance &

- Revenue

- Achieve monthly service targets and workshop revenue targets.

- Monitor labour sales, spare parts sales, service packages, and other service-related revenue.

- Track pending jobs, repeat repairs, warranty jobs, and vehicle retention.

- Prepare and review daily, weekly, and monthly service performance reports.





- Take corrective action to improve workshop productivity and profitability.

Technical &

- Quality Control

- Ensure repairs are carried out according to Piaggio/OEM service standards.

- Monitor repeat complaints and ensure proper root-cause analysis.

- Conduct quality checks before vehicle delivery.

- Ensure proper use of diagnostic equipment, tools, and workshop equipment.

- Coordinate with technical/support teams whenever technical clarification is required.

Spare Parts Coordination

- Coordinate with the Spare Parts Department for timely availability of required parts.

- Monitor parts-related delays and pending repair orders.

- Ensure proper control and utilisation of service consumables and workshop materials.

- Coordinate with Parts Manager/Executive to reduce vehicle waiting time.

Warranty &

- Documentation

- Ensure proper handling and documentation of warranty claims.

- Verify warranty-related jobs before submission.

- Ensure job cards, estimates, invoices, warranty documents, and other service records are properly maintained.

- Follow company and Piaggio guidelines for warranty and service documentation.

Safety &

- Compliance

- Ensure compliance with company policies, workshop safety procedures, and applicable statutory requirements.

- Ensure technicians use appropriate safety equipment.

- Monitor proper disposal/storage of waste oil and other workshop waste.

- Ensure workshop equipment and machinery are maintained in secure working condition.

1. Key Performance Indicators (KPIs)

- Monthly service revenue





- Number of vehicles serviced

- Customer satisfaction / CSI

- Workshop productivity

- Technician efficiency

- Bay utilisation

- Average repair turnaround time

- Repeat repair percentage

- Customer retention

- Warranty claim efficiency

- Labour sales

- Spare parts coordination and availability

- Service target achievement

1. Required Qualifications

- Diploma / ITI / Degree in Automobile Engineering or related field.

- Relevant experience in automobile service operations, preferably in 3-wheeler / commercial vehicle dealerships.

- Strong knowledge of vehicle service and workshop operations.

- Experience in team handling and customer complaint management.

1. Required Skills

- Strong leadership and team-management skills

- Good technical knowledge of automobile service

- Customer-handling and communication skills

- Problem-solving ability

- Target-oriented approach

- Good reporting and documentation skills

- Ability to manage workshop operations independently

- Knowledge of job cards, warranty processes, estimates and billing

- Basic computer/DMS knowledge

1. Experience

Preferred: 3–5 years of relevant automobile service experience, with prior experience in a Service Manager / Workshop Manager / Service Advisor senior role preferred.

1. Working Requirements

- Full-time position.

- Willingness to work according to dealership/service-centre requirements.

- Ability to handle customer escalations and operational issues.

- Ability to achieve service targets and manage the workshop team effectively.

Note: The above responsibilities are indicative and may be modified based on business requirements and management instructions.

Pay: ₹25,000.00 - ₹32,000.00 per month

Education

- Diploma (Required)

Experience

- ANY AUTOMOBILE INDUSTRY: 1 year (Required)

Work Location: In person

📌 Works Manager (Kottayam)
🏢 KAMALA TVS
📍 Kottayam