Workday AMS L2 Technical Analyst - Integrations, Reporting Analytics

Workday Certification is Mandatory

Position Summary The Workday AMS L2 Technical Analyst is responsible for the operational support, monitoring, troubleshooting, and optimization of Workday integrations, reporting, analytics, and data services across a comprehensive Workday landscape. This role serves as the primary support resource for production integrations, reporting solutions, data interfaces, and related technical components supporting both Workday Human Capital Management (HCM) and Financial Management applications.

The analyst will provide proactive monitoring, incident resolution, root-cause analysis, data reconciliation, and report development while ensuring the reliability, accuracy, and availability of critical business data flowing between Workday and downstream enterprise systems.

The successful candidate will possess robust expertise in Workdays integration and reporting framework, including Enterprise Interface Builder (EIB), Core Connectors, Cloud Connect, Workday Studio, Workday Orchestrate, Workday Web Services, RaaS (Reports-as-a-Service), calculated fields, advanced reporting, dashboards, and analytics.

Supported Workday Areas

Human Capital Management

- Core HCM
- Payroll
- Time Tracking
- Absence Management
- Benefits
- Cloud Connect for Benefits
- Advanced Compensation
- Learning
- Cloud Connect for Learning

Financial Management

- Core Financials
- Projects
- Expenses
- Adaptive Planning
- Grants Management
- Procurement

Technical Components

- Workday Studio Integrations
- Enterprise Interface Builder (EIB)
- Core Connectors
- Cloud Connect Integrations
- Workday Orchestrate
- Workday Web Services (SOAP/REST APIs)
- XML/XSLT Transformations
- Reports-as-a-Service (RaaS)
- Workday Reporting Dashboards
- Calculated Fields
- Notification Framework
- Integration Event Monitoring
- Data Reconciliation Validation

Key Responsibilities Integration Monitoring Operational Support

- Monitor all scheduled and event-driven Workday integrations to ensure successful processing and timely completion.
- Manage daily integration health checks and proactively identify processing failures.
- Troubleshoot failed integration events, data transformation errors, file delivery failures, authentication issues, and endpoint connectivity problems.
- Analyze integration logs and event details to determine root causes and implement corrective actions.
- Support inbound and outbound interfaces across HR, Payroll, Benefits, Learning, Finance, Procurement, and Planning domains.
- Coordinate with third-party vendors, payroll providers, benefit carriers, middleware teams, and enterprise application owners to resolve integration-related issues.
- Validate successful transmission and receipt of files, APIs, and data feeds.

Workday Integration Development Maintenance

- Perform L2 support and maintenance activities for:
- EIB integrations




- Core Connector integrations
- Cloud Connect integrations
- Studio integrations
- Workday Orchestrate solutions
- RaaS-based integrations

- Execute minor integration enhancements within approved AMS scope.
- Support migration and deployment activities between Workday tenants.
- Maintain integration documentation, support procedures, and technical specifications.
- Assist in testing integration updates, releases, and configuration changes.
- Support scheduled file generation, encryption, SFTP transfers, and API-based integrations.

Reporting Analytics Support

- Develop, modify, and maintain Workday reports and dashboards supporting HR, Payroll, Finance, Projects, Procurement, Benefits, and Learning.
- Create and maintain:
- Advanced Reports
- Matrix Reports
- Composite Reports
- Dashboard Reports
- Trending Reports
- Discovery Boards
- Scorecards and KPIs

- Design and maintain complex calculated fields.
- Create RaaS endpoints to support downstream reporting and integration requirements.
- Validate data accuracy and troubleshoot reporting discrepancies.
- Support ad-hoc reporting requests and operational analytics initiatives.
- Partner with business stakeholders to translate reporting requirements into technical solutions.

Data Integrity Reconciliation

- Perform reconciliation activities across Workday and connected systems.
- Investigate payroll, financial, workforce, benefits, and learning data discrepancies.
- Validate inbound and outbound data synchronization processes.
- Conduct root-cause analysis for recurring data quality issues.
- Support month-end, quarter-end, year-end, payroll cycle, and open enrollment validation activities.
- Develop reconciliation reports and monitoring controls to improve data quality.

Incident Problem Management

- Resolve technical incidents and service requests in accordance with established service-level agreements (SLAs).
- Manage ticket queues within ServiceNow, Jira, or equivalent ITSM platforms.
- Conduct root-cause investigations for recurring integration and reporting issues.
- Document known errors, workarounds, and permanent resolutions.
- Collaborate with Workday, middleware teams, ERP teams, and external vendors to resolve complex incidents.

Release Change Support

- Assess Workday biannual releases for integration and reporting impacts.
- Participate in regression testing activities.
- Validate integration functionality following Workday updates.
- Support deployment planning and post-production validation activities.
- Assist with tenant management and migration activities.





Continuous Improvement Automation

- Identify opportunities to improve monitoring, alerting, and operational support processes.
- Recommend reporting enhancements, automation opportunities, and integration optimizations.
- Develop operational dashboards measuring interface health, reporting utilization, and service performance.
- Create knowledge articles and technical support documentation.
- Support AMS governance and service improvement initiatives.

Required Qualifications

Experience

- 4-8 years of experience supporting enterprise SaaS applications.
- Minimum 3 years of Workday production support or AMS experience.
- Demonstrated experience supporting Workday integrations and reporting solutions.
- Experience supporting large-scale HCM and/or Financials environments.

Technical Expertise Strong hands-on experience with:

Workday Integrations

- Enterprise Interface Builder (EIB)
- Workday Studio
- Core Connectors
- Cloud Connect
- Workday Orchestrate
- Workday Web Services (SOAP/REST)
- Integration Event Framework
- XML/XSLT
- SFTP Connectivity
- API Integrations

Reporting Analytics

- Advanced Reports
- Matrix Reports
- Composite Reports
- Calculated Fields
- Dashboards
- Discovery Boards
- Scorecards
- RaaS (Reports-as-a-Service)

Data Analysis

- Data validation
- Reconciliation processes
- Excel and data analysis tools
- Root-cause analysis
- Data quality management

Preferred Qualifications

- Workday Pro certifications in Integrations, Reporting, HCM, Payroll, Financials, or Adaptive Planning.
- Experience supporting payroll integrations.
- Experience supporting Cloud Connect solutions.
- Experience with Workday Financial Management.
- Experience supporting Adaptive Planning integrations and reporting.
- Familiarity with middleware platforms such as Boomi, MuleSoft, or Azure Integration Services.

Key Competencies

- Strong integration troubleshooting skills
- Advanced analytical and diagnostic capabilities
- Strong understanding of Workday data structures
- Excellent reporting and data analysis skills
- Ability to interpret technical and business requirements
- Strong verbal and written communication skills
- Customer-focused support mindset
- Ability to operate effectively in a fast-paced AMS environment

Success Metrics

- Integration success rate and processing accuracy
- SLA compliance for incident and request resolution
- Mean time to resolve integration failures
- Reporting accuracy and delivery timeliness
- Data reconciliation accuracy
- Reduction in recurring incidents
- System availability and interface stability
- Stakeholder satisfaction
- Successful Workday release validation and deployment support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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