Job Responsibilities

- Provide L1 monitoring and support for Windows servers and systems in a 24x7 IT infrastructure environment.
- Monitor server health, availability, performance, alerts, and critical system processes.
- Perform initial troubleshooting and resolution of Windows server-related incidents and service requests.
- Monitor and respond to alerts related to CPU, memory, disk space, services, network connectivity, and system availability.
- Perform basic administration and troubleshooting of Windows Server 2016/2019 environments.
- Perform basic user and computer account management in Active Directory.
- Assist with Group Policy, DNS, and DHCP related operational activities.
- Perform routine server checks and ensure systems are operating as per defined standards and procedures.
- Monitor backup jobs and escalate backup failures or issues to the appropriate L2/L3 teams.
- Perform basic troubleshooting of VMware/Hyper-V virtual machines and escalate complex issues to the virtualization team.
- Follow defined Incident Management, Change Management, and Escalation procedures.
- Ensure timely escalation of unresolved or critical incidents to L2/L3 teams.
- Perform routine patching and update-related activities as per approved procedures.
- Maintain accurate incident records, shift handover reports, and technical documentation.
- Follow Standard Operating Procedures (SOPs), checklists, and operational guidelines.
- Coordinate with internal IT teams and other support teams for issue resolution.
- Participate in 24x7 rotational shift support as required.
- Ensure proper shift handover and communication of pending/critical issues.
- Adhere to organizational security, compliance, and IT service management processes.

Qualifications




- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 13 years of experience in Windows Server/System Administration or IT Infrastructure Support.
- Basic knowledge of Windows Server 2016/2019.
- Basic understanding of Active Directory, Group Policy, DNS, and DHCP.
- Basic knowledge of server monitoring and troubleshooting.
- Exposure to VMware or Hyper-V virtualization environments is preferred.
- Basic understanding of backup and recovery concepts.
- Valuable analytical and troubleshooting skills.
- Good verbal and written communication skills.
- Ability to work effectively in a team and follow defined processes and SOPs.
- Relevant certifications such as MCSA, Microsoft Certified: Windows Server-related certifications, or equivalent will be an added advantage.

About us:

Company - https://www.asmltd.com/

ASM Technologies Limited is a global technology services and solutions provider headquartered in Bangalore, India. The company was founded in 1992 and has since grown to become a leading player in the IT industry with over 1600 Engineers. ASM Technologies provides a range of services to clients in various industries, including semiconductor, automotive, Product Engineering, and Hi-Tech industries.

The company's services include Engineering Services, Product Development, application management, data management, infrastructure management and Manufacturing. ASM Technologies also offers solutions for digital transformation, IoT, and analytics. The company has a global presence with operations in the US, Europe, and Asia.

In India ASM has a Development Centres in Bangalore, Salem & Pune.

ASM has around 8 Subsidiary / Branch Office Globally and 3 Manufacturing facilities in Chennai.

📌 Windows Administrator (Bengaluru)
🏢 ASM Technologies
📍 Bengaluru