Hello Everyone,

Below is the

PFB the JD - WFO - Jaipur

Job Role: Chat support role

Core Resp

Join us in Jaipur,PRATAP NAGAR as a Customer Support Executive. You will manage customer interactions through digital channels, ensuring high-quality resolution and service excellence.

Responsibilities

Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction

Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution

Communication and Professionalism: Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously

Documentation and Reporting: All interactions are logged accurately for future reference,



and feedback is documented to improve service quality and inform internal teams

Collaboration with Teams: Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement

Key Responsibilities

- Resolve customer queries in real-time via chat and email platforms.
- Maintain skilled grammar, tone, and formatting in all written communication.
- Meet key performance metrics, including response time and customer satisfaction scores.
- Navigate multiple internal systems simultaneously to troubleshoot client issues.
- Pay-22 k In hand -25 k ctc for fresher

Education and Experience

- Graduates in any discipline.
- Fresher / Experienced.
- 5 Days a week.
- Comfortable in 24*7 Environment.

Logistics and Transport

- Remote Work: This is strictly an on-site role, not open to remote candidates.

📌 We are hiring For Chat support II Jaipur- Pratap Nagar Teleperformance
🏢 TP
📍 Jaipur