Role & responsibilities

Process Specialist (JL3)

Credit Bureau Disputes

ROLE PURPOSE Operates as an experienced dispute practitioner who combines production delivery with quality assurance, complex-case support, floor assistance, process training and knowledge management. The role strengthens first-time-right performance while supporting the Team Lead with day-to-day process control

Key Responsibilities

- Manage complex, aged, escalated, and multi-issue disputes by reviewing relevant systems, documents, and reporting records to determine an appropriate resolution.
- Support daily production delivery by prioritizing critical work, assisting with workload recovery, and providing process guidance during volume or SLA pressures.
- Conduct quality reviews to validate investigation completeness, decision accuracy, system updates, documentation, communications, and procedural compliance.
- Document defects, provide constructive feedback, and contribute to calibrations, trend analysis, root-cause reviews, and corrective actions.
- Support training, nesting, floor assistance, and ongoing knowledge development for new and existing team members.
- Maintain and enhance job aids, FAQs, scenario guidance, and process knowledge resources while identifying recurring capability gaps.
- Provide timely updates to the Team Lead on queues, quality, risks, training needs, and operational priorities,



while supporting assigned coordination activities.
- Contribute to process changes, testing, readiness activities, and continuous-improvement initiatives that strengthen controls and service delivery.

Competencies & Skills

- Excellent written and verbal communication skills
- Strong proficiency in MS Office (Excel, Word, Outlook)
- Advanced analytical and problem-solving skills
- Ability to multitask and meet deadlines in a fast-paced environment
- Strong attention to detail and quality orientation
- Leadership ability to guide and support junior team members
- Strong stakeholder management skills

Experience Required

- 3 to 5 years of relevant experience in credit bureau disputes or another regulated banking operations
- Deep knowledge of the US Retail Banking Industry, Credit Reporting and Disputes Concepts
- Robust understanding of the Default Lifecycle / Loan Servicing processes
- Experience supporting training, calibrations, knowledge management or complex-case resolution is preferred

Educational Qualification

- Postgraduate in any discipline
- Banking / Finance / Commerce background preferred

Behavioral Expectations

- Strong analytical and problem-solving ability
- Mentoring mindset and ownership of delivery outcomes
- Familiarity with feedback and quality review mechanisms

📌 Walkin - 26th Sep - Credit Bureau Disputes - No virtual (Hyderabad)
🏢 CLARITY CONSULTING
📍 Hyderabad