Role & responsibilities

- Make outbound calls to prospective and existing customers for outward remittance products.

- Educate customers about available forex and remittance services, exchange rates, and applicable charges.

- Generate qualified leads and convert inquiries into successful remittance transactions.

- Achieve assigned sales, revenue, and productivity targets.

- Cross-sell relevant forex & banking products i.e Insurance, Debit Card upgrade, etc. wherever applicable.

Required Qualifications

- Graduate in any discipline (Commerce, Finance, or MBA preferred).

- 1-3 years of experience in outbound calling, tele sales, banking sales, forex, or remittance business.

- Knowledge of Forex, FEMA, and Outward Remittance processes is preferred.

Skills Required

- Excellent verbal communication and persuasive selling skills.

- Solid customer relationship management abilities and problem-solving skills.

- Understanding of banking and financial products.

- Ability to work in a target-driven environment.

Key Performance Indicators (KPIs)

- Remittance transaction volume and revenue generated.

- Customer satisfaction scores.

- Compliance and quality adherence.

- Follow-up and closure efficiency.

📌 Walk-in || Virtual Relationship Manager - Forex (Thane)
🏢 Kotak Mahindra Bank
📍 Thane