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Service Partner Operations (SPO)Position.

Department: Service Partner Operations.

Role Purpose: Drive operational excellence across Service Partner and outside-the-roof operations by ensuring delivery and pickup SLA adherence, improving network performance, accelerating technology adoption, and strengthening Service Partner capability and retention.

- Key Responsibilities.
- 1. Delivery Process & Quality Compliance 25%
- Monitor daily delivery performance against FBDM, SDD, FAD, TD, re-attempt and rejection parameters.
- Ensure 100% adherence to priority shipment SLAs for Premium, E-commerce and D-Series shipments.
- Ensure same-day closure of delivery status through Smart Track/RideApp.
- Monitor branch cutoff adherence and ensure timely CP departure.
- Control RTO/NDR quality and eliminate incorrect or fake NDR updates.
- Monitor operational performance of service partners after onboarding.
- 2. Pickup Operations & System Adherence 20%
- Drive end-to-end pickup SLA performance for forward and reverse shipments.
- Achieve 95% same-day pickup closure and 90% successful pickup/connection rate.
- Ensure adherence to PRS/PMS systems for specialized business lines.
- Provide timely weekly performance updates, including key highs, lows and default counts, to Zonal/Regional Management.
- 3. Technology Adoption & Operational Projects 20%
- Lead implementation of operational technology initiatives such as Sort-Assist, Geo Zone Mapping, DRS Elimination and RideApp deployment.
- Ensure timely completion of project milestones across targeted zones.




- Drive adoption of platforms such as RideApp and Hexa Grid, targeting 95% active usage.
- Support PDN/PPN restructuring and operational architecture improvements.
- 4. Network Stability & Partner Retention – 20%
- Improve serviceability and eliminate critical pincode coverage gaps.
- Reduce defaulting Service Partners through continuous monitoring and corrective actions.
- Identify and fulfill high-potential vacant areas.
- Convert low-volume routes/pincodes into viable serviceable solutions.
- Use pincode volume analytics to support network expansion and optimization.
- 5. Capability Building & Strategic Control – 15%
- Ensure 100% training of current Service Partners within 14 days of onboarding through Opedia/L&D.;
- Engage NFAB members in Service Partner improvement initiatives and track action plans.
- Enforce operational governance and compliance parameters for Service Partners.
- Exercise strategic control to address non-compliance and maintain service integrity.
- Key Success MeasuresDelivery & Pickup SLA | RTO/NDR Quality | Technology Adoption | Network Coverage | Service Partner Performance & Retention | Training & Compliance | Operational Cost & Process Efficiency.

Qualification: Graduation (any discipline) with 2-4 years of experience in Operations & Channel Management.

At least 2 years of experience in logistics and Ecom industry in the area of Operations.

Vacant Locations:

1. Gachibowli

2. Basheerbagh

3. Balanagar

NOTE : If anyone is interested kindly DM your Resumes to this Email id: [email protected] whatsapp : (phone hidden)

📌 Walk-in || Service Partner Operations (Hyderabad)
🏢 Dtdc Express
📍 Hyderabad