The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.

- Experience in Core IT Support, Addressing Clients Worldwide (24*7).

- Experience troubleshooting and configuring desktop hardware and associated peripherals.

- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)

- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.

- Experience working in a fast-paced environment.

- Strong customer service experience.

- Excellent communication skills is must.

- Ability to multitask well.

- Real time Ticket creation and documentation.

- Ability to perform tasks within SLAs.

- Perform remote troubleshooting through diagnostic techniques and pertinent questions.

- Determine the best solution based on the SOPs / KB’s related to the issue and the relevant details provided by customers.





- Walk the customer through the problem-solving process.

- Escalate unresolved issues to the next level of support personnel.

- Provide accurate information on IT products or services.

- Record events and problems and their resolution in logs.

- Follow-up and update customer status and information

- Pass on any feedback or suggestions from customers to the appropriate internal team.

- Identify and suggest possible improvements to procedures & KB articles.

- Valuable understanding of computer systems, mobile devices, and other tech products

- Ability to diagnose and resolve basic technical issues faster.

- 24/7 rotational shift.

What you will bring to the team:

- Experience – 0- 0.6 months in IT Support

- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,

- MCA, Msc (Computer)

Since the openings are for Service Desk L1 roles, we request you to guide your students to prepare on:

- Basic IT Infrastructure concepts

- Hardware & Networking fundamentals

- Troubleshooting methodologies

- Customer Service fundamentals

- Basic ITIL concepts

📌 Walk-in || Service Desk Engineer (Bengaluru)
🏢 zones corporate solutions
📍 Bengaluru