We are looking for an experienced Senior Desktop Support Engineer with 4+ years of experience to provide hands-on technical support and maintain the organizations IT infrastructure. The candidate should have strong experience in desktop/laptop troubleshooting, Windows operating systems, networking, hardware/software support, along with a good understanding of basic server administration and firewall/network security.

Key Responsibilities

- Provide L2/L3 technical support for desktops, laptops, printers, scanners, and other IT devices.

- Install, configure, maintain, and troubleshoot Windows operating systems, applications, and hardware.

- Troubleshoot LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, and other basic network-related issues.

- Manage user accounts, permissions, system configurations, and endpoint-related activities.

- Perform software installation, updates, patching, antivirus, and security-related activities.

- Provide basic administration and troubleshooting support for Windows Servers, Active Directory, DNS, DHCP, and file servers.

- Handle basic firewall administration, including monitoring, troubleshooting, rule understanding, and network connectivity issues.

- Monitor IT systems and proactively identify and resolve recurring technical issues.

- Troubleshoot hardware, software, OS, network, and peripheral-related problems.

- Maintain IT assets, inventory, documentation, and system records.

- Coordinate with vendors and service providers for hardware, software, network,



and infrastructure-related issues.

- Assist with backups, system upgrades, security activities, and IT infrastructure maintenance.

- Provide technical guidance to junior support engineers and help resolve escalated issues.

- Ensure timely resolution of support tickets and maintain proper documentation of incidents and solutions.

Required Skills & Qualifications

- 4+ years of experience in Desktop Support / IT Support / System Administration.

- Strong hands-on experience with Windows 10/11 and Windows Server environments.

- Good knowledge of Active Directory, DNS, DHCP, TCP/IP, LAN/WAN, and networking fundamentals.

- Basic hands-on knowledge of firewalls and network security.

- Basic understanding of Windows Server administration.

- Experience with hardware troubleshooting, printers, scanners, laptops, desktops, and peripherals.

- Knowledge of Microsoft Office / Microsoft 365 applications.

- Positive troubleshooting and problem-solving skills.

- Ability to handle technical escalations and work independently.

- Good communication and interpersonal skills.

Preferred Qualifications

- Diploma / Bachelor's degree in Computer Science, IT, or a related field.

- Certifications such as Microsoft, CompTIA, CCNA, or equivalent will be an advantage.

- Experience working in a corporate IT environment is preferred.

- Basic knowledge of virtualization, backup solutions, and endpoint security will be an added advantage.

📌 Walk-in || Senior Desktop Support Engineer (Chennai)
🏢 Inspace Technologies
📍 Chennai