- Handle customer inquiries and prepare quotations using Zoho CRM.
- Submit offers and documentation on eProcurement portals, including Government e-Marketplace (GeM) tenders.
- Review sales orders and complete the Order Review Checklist; ensure accurate and timely order processing.
- Coordinate with customers, the sales team, factory team, and credit control team to manage the complete order cycle.
- Support the vendor onboarding process by submitting required documentation and maintaining regular correspondence.
- Collaborate with internal departments to manage sales, marketing activities, customer queries, and delivery schedules.
- Ensure proper documentation and adherence to ISO 9001 standards.
- Perform social media marketing coordination and related promotional activities.
- Maintain all records and reports in prescribed formats.
• Execute any other duties or responsibilities assigned by the Directors or Management.Role & responsibilities
Preferred candidate profile
- Bachelor's or Master's degree in Commerce, Business Administration (B.Com, M.Com, BBM, MBA), or a related
commercial discipline.
- Candidates with other educational backgrounds may be considered if they possess relevant domain expertise.
Skills Required
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong oral and written communication skills
- Excellent administrative, organizational, and problem-solving abilities
- Working knowledge of CRM systems (experience with Zoho CRM is an advantage)
• Basic knowledge of social media marketing is desirable
- Familiarity with ISO 9001 documentation and compliance