Role & responsibilities To Support, Advice and Assist Site Facility Manager (Tech) for coordination with the HDFC SPOC regarding matters on delegated levels of authority.
Facilities
Operation • Manage/Supervise and monitor Soft Service aspects for HDFC House - Churchgate facilities including Housekeeping, Horticulture, CRM activity, Pest Control, Waste Management and any other activity as instructed by HDFC SPOC under purview of Contract.
- Conduct Helpdesk Ticket Analysis and submit weekly reports with challenges to close the same.
- Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
- Stringent follow-up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC.
- Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
- Coordinate with onsite team/ vendor on closures of Soft Services SNAGs on weekly basis.
- Advise Site FM on additional purchase required for enhancement of services at the site.
- Supervise process of Housekeeping is followed to ensure a clean, healthy & hygienic working workplace.
- Conduct Training for vendor staff for enhancement of Soft Service experience at the site.
- Conduct Monthly Risk Assessments of all Soft Service activities • Mange all relevant Report Daily/Monthly/MMR/HBR are prepared and submitted to management.
- Implementing best practices / innovation and sharing report on time • Check on pest control service effectiveness Vendor Management • To liaise with contractors, collect quotations and prepare quotation analysis.
- Vendor evaluation: Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.