NRI Relationship Manager (NRI RM)

Position

NRI Relationship Manager

Department

Retail Banking / NRI Banking

Location

Gurugram

Reporting To

Branch Manager / Cluster Head NRI Banking

Job Purpose The NRI Relationship Manager is responsible for managing and developing relationships with Non-Resident Indian (NRI) customers, understanding their banking and financial requirements, and providing suitable banking, investment, lending, insurance, and wealth-management solutions. The role focuses on customer acquisition, relationship deepening, portfolio growth, service quality, and compliance with applicable banking regulations.

Key Responsibilities

- Acquire new NRI customers and build long-term relationships with them.
- Manage and grow an assigned portfolio of NRI customers.
- Understand customers' financial goals and recommend appropriate banking and investment solutions.
- Handle NRI accounts, including NRE, NRO, FCNR and other applicable products.
- Generate business through deposits, investments, loans, remittances, insurance and other financial products.
- Identify cross-selling and up-selling opportunities within the existing customer portfolio.
- Coordinate with internal teams to ensure timely resolution of customer queries and service requests.
- Maintain regular communication with NRI customers through calls, emails, virtual meetings and other approved channels.
- Support customer onboarding, documentation and KYC requirements in accordance with applicable regulations.
- Ensure compliance with NRI banking, FEMA, AML, KYC and internal bank policies.
- Monitor portfolio performance,



customer engagement and revenue generation.
- Maintain accurate customer records and update CRM systems regularly.
- Conduct periodic portfolio reviews and identify opportunities for relationship deepening.
- Coordinate with product specialists, wealth managers, credit teams and operations teams where required.
- Handle customer complaints professionally and ensure timely resolution.
- Participate in NRI-focused campaigns, customer acquisition drives and relationship-building initiatives.

Key Performance Indicators (KPIs)
- NRI customer acquisition
- Growth in deposits and CASA balances
- Portfolio revenue and profitability
- Investment/AUM growth
- Loan business generated
- Cross-sell and product penetration
- Customer retention and engagement
- Service request/complaint resolution
- Compliance and KYC adherence
- Achievement of assigned business targets

Required Qualifications
- Graduate degree in any discipline from a recognized university.
- MBA/PGDM in Finance, Marketing or related field will be an advantage.
- Relevant banking, financial-services or relationship-management experience preferred.

Required Experience
- 2–6 years of experience in banking, financial services,



wealth management or relationship management.
- Experience handling NRI customers or NRI banking products will be preferred.
- Candidates with experience in CASA, investments, loans, insurance or wealth products may also be considered.

Required Skills
- Strong relationship-management and customer-service skills.
- Good knowledge of banking and financial products.
- Understanding of NRI banking products and regulations.
- Strong sales and business-development abilities.
- Excellent communication and interpersonal skills.
- Ability to identify customer needs and provide appropriate solutions.
- Good negotiation and presentation skills.
- Ability to work with targets and manage a customer portfolio.
- Proficiency in MS Office and CRM systems.
- Strong attention to documentation and compliance requirements.

Key Competencies
- Customer Centricity
- Relationship Building
- Business Development
- Sales Orientation
- Financial Product Knowledge
- Communication
- Problem Solving
- Compliance Awareness
- Portfolio Management
- Team Collaboration

Compensation Salary: As per company standards and candidate experience

Incentives: Performance-based incentives as applicable

Employment Type

Full-time

Ideal Candidate Profile The ideal candidate should have solid relationship-management and sales skills, a customer-first approach, and an understanding of banking and financial products. Prior experience handling NRI clients, NRE/NRO accounts, remittances, investments or wealth-management products will be an advantage.

📌 Walk-in || Nri Relationship Manager (Gurugram)
🏢 Vrinda Global
📍 Gurugram