Role & responsibilities

We are looking for a responsible and customer-friendly ISP Customer Support & Technician Coordinator to handle customer fault calls, coordinate with field technicians, and manage basic office/computer work.

Key Responsibilities:

- Receive customer calls regarding internet connectivity, speed and other service-related issues.
- Understand and record customer complaints/faults accurately.
- Assign customer complaints to the appropriate field technician.
- Coordinate with technicians and follow up until the issue is resolved.
- Update customers regarding complaint status and technician visits.
- Maintain daily records of complaints, technician assignments and resolutions.
- Handle basic computer work, data entry and Excel/office-related tasks.
- Maintain proper communication between customers, technicians and office management.




- Escalate major or unresolved technical issues to the concerned senior/team member.
- Perform other routine office and support-related activities as required.

Preferred candidate profile

- Good communication skills and polite behavior with customers.
- Basic knowledge of computers, MS Excel and MS Office.
- Ability to handle multiple customer calls and coordinate with technicians.
- Good follow-up and problem-solving skills.
- Basic understanding of internet/Wi-Fi/network issues will be an advantage.
- Fresher candidates can also apply if they have valuable communication and basic computer skills.

Customer Handling | Call Handling | Technician Coordination | Data Entry | MS Excel | Computer Operations | ISP/Internet Support

📌 Walk-in || ISP Customer Support & Technician Coordinator (Nagpur)
🏢 Thakur Construction
📍 Nagpur