Immediate Opening for Customer Support Executive | Chennai
Congratulations!
Your profile has been shortlisted for the Final Round of Interview with Omega Healthcare.
Interview Venue: Omega Healthcare,
Ground Floor Tower 1, RMZ Millennia Business Park Dr,
MGR Main Rd, Kandanchavadi, Chennai,
Tamil Nadu 600096, India
Landmark: Thanthi TV building
MEGA WALK-IN DRIVE
Days: Monday to Friday
Interview Timing: 9:30 AM to 3:30 PM
Compensation & Eligibility
- Salary: Based on current/previous salary and interview performance
- Notice Period: Immediate Joiners Only
- Experience: Minimum 1 year of Voice Process experience (Mandatory)
Roles & Responsibilities
- Contact insurance payers to resolve claims related to denials and non-denials.
- Review claims through PMS, internal systems, and processes for appropriate resolution, including payment, adjustment, and self-pay.
- Identify process improvement opportunities, trends, and issues, and escalate them to the Supervisor.
- Adhere to workflow documentation, SOPs, trackers, issue logs, and trend logs.
- Participate in training sessions to gain knowledge of Revenue Cycle Management (RCM).
- Resolve complex patient account issues by investigating account timelines, payer reimbursements, and transaction history.
- Identify accounts that can be resolved without calling and route them appropriately.
- Analyze trends and resolve accounts accurately to ensure error-free processing.
- Identify payer issues, support special projects related to claim reprocessing, and escalate complex cases to the Lead Billing Specialist when required.
Desired Candidate Profile
- Minimum 1 year of Voice Process experience
- Graduates and Undergraduates can apply
- Excellent communication skills
Perks & Benefits 5 Days Working
US Holidays along with Indian Holidays
Attractive Employee Referral Program
Key Note
Contact/ WhatsApp
Priyanka - (phone hidden)
Please mention "Priyanka" at the top of your resume before attending the interview.
We look forward to meeting you and welcoming you to the Omega Healthcare team!
📌 Walk-in || Join Omega Healthcare as a Customer Support Executive in Chennai!
🏢 Omega Healthcare
📍 Chennai
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