- Handle customer queries via phone calls to resolve their concerns in a timely and professional manner.
- Provide accurate information on products/services offered by the company to customers.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Desired Candidate Profile
- 1-6 years of experience in BPO/Call Centre environment handling international voice process.
- Excellent communication skills in English language for effective interaction with customers.
- Ability to work flexible shifts including rotational shifts as per business requirements.
- Location: Chandivali, Mumbai LOB: Inbound / Outbound Retention / Sales
- Eligibility:
- Graduation Mandatory
- Minimum 6 Months Experience
- Excellent English Communication
- Age: Up to 35 Years
• Adaptable with all LOBs after training
- Working: 5 Days Working + 2 Rotational Week Offs
- Shifts: Male: 8 AM 12 AM