- Handle inbound customer enquiries through phone, email and other communication channels.
- Understand customer requirements and recommend suitable instrumentation products.
- Coordinate with Sales Engineers to collect technical and commercial requirements.
- Prepare and submit accurate technical and commercial quotations.
- Follow up with customers on quotations, enquiries and pending orders.
- Maintain regular communication with existing and prospective customers.
- Support the sales team in lead generation and business development activities.
- Coordinate with purchase, stores, logistics and accounts teams for order processing and delivery.
- Maintain updated records of enquiries, quotations, follow-ups and order status.
- Provide basic technical information and product support to customers.
- Identify opportunities for repeat business, upselling and cross-selling.