Hiring: Process Trainer BPO

Position: Process Trainer

Industry: BPO / Customer Service

Work Location: Client Site Gurugram (GGN)

Shift: Day Shift

Open Positions: Only 5

Job Location / Venue iEnergizer

Plot No. 512513, Udyog Vihar Phase 3,

Sector 20, Gurugram (GGN)

Compensation

- Monthly CTC: 50,000
- Annual CTC: 6,00,000 per annum

Key Responsibilities
- Conduct training sessions for new and existing BPO employees.
- Deliver process, product, and refresher training as required.
- Ensure trainees understand process guidelines, SOPs, and quality standards.
- Monitor trainee performance and provide constructive feedback.
- Identify training gaps and implement appropriate coaching interventions.
- Prepare and maintain training reports, assessments, and performance records.




- Coordinate with Operations and Quality teams to ensure training effectiveness.
- Support nesting and transition of new hires into production.

Candidate Profile
- Prior experience as a Process Trainer / BPO Trainer preferred.
- Robust communication and presentation skills.
- Good understanding of BPO processes, SOPs, and quality parameters.
- Ability to manage classroom and floor training effectively.
- Candidates who can join immediately will be preferred.

Hiring Window Position Open: 14-Sep-2026 to 26-Sep-2026

Immediate Joiners Preferred

Contact HR

Vinay HR

(phone hidden)

Only 5 Positions Available Apply Early!

📌 Walk-in | Ienergizer GGN is hiring Process Trainer, Day Shifts - CTC (Gurugram)
🏢 iEnergizer
📍 Gurugram