We are looking for Customer Support Executives to join our International Voice Process team. The role involves handling customer interactions for international clients, understanding their concerns, providing appropriate resolutions, and ensuring a positive customer experience.

Freshers with strong communication skills may also apply.

HR SPOC: Mehjbin (Mahi) - (phone hidden) (WhatsApp's)

Work Location: Sutherland, 5th Floor, Liberty Tower, Near Reliable Plaza, Airoli East, Navi Mumbai.

Key Responsibilities

- Handle inbound and outbound calls from international customers.
- Understand customer requirements and resolve queries effectively.
- Communicate clearly and professionally in English.
- Provide accurate information and appropriate solutions.
- Maintain a positive, qualified and empathetic approach.
- Follow process guidelines, quality standards and company policies.




- Maintain accurate records of customer interactions.

Candidate Requirements

- Excellent spoken English and communication skills.
- Good listening and comprehension skills.
- Strong customer-service and interpersonal skills.
- Ability to handle customers professionally and patiently.
- Good problem-solving ability.
- Comfortable working in rotational/night shifts.
- Willingness to learn and adapt to process requirements.
- BPO, customer service or international voice experience will be an added advantage.

Resume Share: Mention HR Mehjbin (Mahi) at the top of your resume. Note: "Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected]

📌 Walk-in || Hiring | International Voice Voice Process || Navi Mumbai
🏢 Sutherland
📍 Navi Mumbai