- Provide excellent customer service by responding promptly to emails, addressing concerns, and escalating issues when necessary.
- • Handle customer credit data • Check disputed accounts & inquiries • Verify and update information • Analyze data using system tools • Email handling & backend processing
Desired Candidate Profile
- Proficiency in email process management software applications such as Zendesk or similar tools.
- Ability to work rotational shifts including night shifts as per business requirements.
Requirements: Minimum 2 years of BFSI experience
Good Email Handling skills
Basic to positive MS Excel knowledge
Good communication & analytical skills
Experience in backend/operations/customer service preferred
- Interested candidates can share their updated CV on HR-Hemlata (phone hidden)
- Immediate Joiners Preferred!