A Service Delivery manager are bank employees responsible for assisting customers with various banking transactions, such as deposits, withdrawals, and account inquiries. The primary duties include:
Requirements:
- 1-5 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector
- Candidates with more than 5 years of experience will not be considered
Responsibilities:
- Services
1. Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
2.
Onboarding of current clients through welcome calling
3. Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
4. Ensuring requests and queries of clients are resolved within defined TAT
5. Reducing complaint instance, and ensuring resolution of issues within defined TAT
6. Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc to the clients
7. Managing client servicing at the branch lobby and ensuring maximum client satisfaction
- Operations
1. Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
2. Authorization & audit checks for all operation transactions
Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related Regards,
HR Team
📌 Walk-in Drive For Service Delivery Manager at Indusind Bank (Navi Mumbai)
🏢 IndusInd Bank
📍 Navi Mumbai
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