Job Purpose To support the CNO in managing and coordinating nursing services across the hospital, ensuring safe, efficient, and high-quality patient care. The role involves nursing administration, manpower management, quality assurance, clinical compliance, staff development, and coordination with various hospital departments.

Key Responsibilities

1. Nursing Administration

- Assist the CNO in the overall administration of nursing services.

- Ensure smooth functioning of wards, ICUs, emergency, OT, and other clinical areas.

- Supervise Nursing Supervisors, Ward In-charges, and nursing staff.

- Ensure adequate nursing manpower deployment based on patient workload and clinical requirements.

- Monitor daily nursing operations and resolve operational issues.

1. Patient Care &
- Safety

- Ensure delivery of safe, effective, and patient-centred nursing care.

- Conduct regular nursing rounds and monitor standards of patient care.

- Ensure compliance with medication safety, patient identification, documentation, and infection-control practices.

- Monitor and address patient and attendant concerns related to nursing services.

- Ensure appropriate escalation of clinical and patient-safety issues.

1. Manpower &
- Staff Management

- Assist in preparing nursing duty rosters and manpower allocation.

- Monitor attendance, punctuality, discipline, grooming, and professional conduct.

- Support recruitment, induction, orientation, and deployment of nursing staff.

- Identify manpower gaps and coordinate with HR and nursing leadership.

- Assist in performance appraisal and staff development activities.

1. Quality &
- Accreditation

- Ensure compliance with hospital policies, nursing protocols, SOPs, and clinical guidelines.

- Support implementation of NABH and other applicable accreditation standards.

- Conduct nursing audits and identify areas for improvement.

- Monitor compliance with infection prevention and patient-safety standards.





- Support corrective and preventive action plans for identified gaps.

1. Training &
- Development

- Identify training and competency-development requirements of nursing staff.

- Coordinate continuing nursing education and skill-development programs.

- Ensure completion of mandatory training and competency assessments.

- Mentor Nursing Supervisors and Ward In-charges.

1. Coordination

- Coordinate with doctors, clinical departments, HR, pharmacy, laboratory, infection control, housekeeping, biomedical, and other support services.

- Participate in departmental meetings and communicate decisions to nursing teams.

- Ensure effective communication and coordination between nursing units and hospital administration.

- Escalate significant operational and clinical issues to the Nursing Superintendent.

1. Inventory &
- Equipment Management

- Monitor availability of nursing supplies, consumables, and equipment.

- Ensure appropriate utilization and minimize wastage.

- Coordinate with Stores and Procurement for timely availability of required materials.

- Ensure proper maintenance and functioning of nursing equipment.

1. Incident &
- Emergency Management

- Support nursing teams during emergencies, mass casualty situations, and other critical events.

- Ensure appropriate reporting and documentation of incidents and adverse events.

- Participate in root-cause analysis and implementation of corrective actions.

- Support emergency preparedness and disaster-management activities.

1. Reporting &
- Documentation

- Prepare and review nursing-related reports and operational data.





- Monitor nursing quality indicators and departmental performance.

- Maintain appropriate records related to staffing, audits, training, incidents, and patient-care activities.

- Provide regular updates to the Nursing Superintendent.

Key Performance Indicators (KPIs)

- Nursing quality and patient-safety indicators

- Patient satisfaction related to nursing services

- Nursing audit and accreditation compliance

- Medication and clinical documentation compliance

- Infection-control compliance

- Nursing manpower utilization

- Staff attendance and retention

- Training and competency completion

- Incident/adverse-event management

- Timely resolution of patient and staff concerns

Educational Qualification

- B.Sc. Nursing / Post Basic B.Sc. Nursing / GNM from a recognized institution.

- M.Sc. Nursing / MBA in Hospital Management will be an added advantage.

- Valid registration with the applicable State Nursing Council.

Experience

- 10-15 years of relevant nursing experience, preferably in a multispecialty hospital.

- Minimum 5 years of experience in a nursing supervisory/managerial role is preferred.

- Experience in a NABH-accredited hospital will be an advantage.

Key Competencies

- Nursing administration and leadership

- Patient-care management

- Manpower planning and deployment

- Team management

- Quality and patient safety

- Hospital accreditation standards

- Communication and interpersonal skills

- Problem-solving and decision-making

- Conflict management

- Training and staff development

- Hospital Information System (HIS) knowledge

Behavioural Competencies

- Robust leadership and accountability

- Patient-centric approach

- Professional integrity

- Effective communication

- Teamwork and collaboration

- Ability to work under pressure

- Decision-making skills

- Time management

- Continuous improvement mindset

📌 Walk-in || Deputy Nursing Superintendent (Gurugram)
🏢 Apollo Hospitals
📍 Gurugram