Role & responsibilities

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- Sales & Target AchievementAchieve daily, weekly and monthly department targets; monitor Target vs Achievement; track conversion, ATV/UPT where applicable; identify sales gaps and prepare action plans; motivate the team to achieve targets

- - Customer Service & After-Sales ServiceEnsure customers receive excellent service; understand customer needs; handle escalated complaints; coordinate warranty, repair, replacement and service issues; ensure timely customer follow-up

- - People Management & DevelopmentAllocate responsibilities and shifts; conduct daily briefings; coach team members on product knowledge and selling skills; monitor individual performance; provide feedback; identify training needs4.

Floor

Display & Visual MerchandisingMaintain attractive product presentation; follow VM guidelines and planograms; ensure correct pricing, signage and promotional displays; replenish products on the floor; maintain department cleanliness

- - Stock ManagementMonitor stock availability and replenishment; maintain stock accuracy; conduct cycle counts/stock checks; monitor inward, transfers, damages and shortages; coordinate with the stock/warehouse team

- - Ageing & Slow-Moving Stock ClearanceIdentify ageing and slow-moving products; prepare clearance/action plans; promote appropriate products; coordinate transfers and promotional activities

- - Product Knowledge & Selling SkillsEnsure team members understand product features, benefits, pricing,



offers and competitor information; conduct product training and role plays

- - Daily Department OperationsEnsure opening/closing activities, housekeeping, product replenishment, billing support and other departmental procedures are completed correctly9.

Performance

MonitoringReview individual and department performance reports; identify gaps; conduct regular performance discussions; implement corrective actions

- - Promotion & Campaign ExecutionEnsure promotions, offers and campaigns are correctly implemented; brief staff about schemes; maintain promotional displays and communicate offers to customers

- - Loss Prevention & Shrinkage ControlMonitor damages, pilferage, stock discrepancies and process deviations; ensure proper handling of merchandise and adherence to security procedures

- - SOP & ComplianceEnsure team members follow company SOPs, policies, safety standards and operational guidelines; support internal audits

- - Customer & Market FeedbackCollect customer feedback, identify changing customer preferences and share market/competitor information with the Store Manager

- - Coordination with Store ManagerShare sales, stock, people and customer-related updates; escalate operational issues; execute action plans given by the Store Manager15. Team Motivation & EngagementRecognize valuable performance, encourage teamwork, resolve minor conflicts, maintain discipline and create a positive work environment

📌 Walk-in || Department Manager (Bhubaneswar)
🏢 Panda Retail
📍 Bhubaneswar